Dukascopy Payments is a mobile payment system developed by the Swiss bank that allows you to make and receive money transfers globally to and from other users of the payment system. All you need to know to make money transfers within Dukascopy Payments is a mobile phone number. The service is available through Dukascopy Connect 911 mobile application and Dukascopy Payments web application.
Dukascopy Payments is highly safe and secure, as we use the SSL cryptographic protocol, which ensures full security and privacy of communication. Moreover, in order to guarantee additional safety, we use SMS verification method to ensure that only the account holder is able to use the service.
Account opening is free of charge.
In order to use services of Dukascopy Payments you have to:
As an alternative to the utility bill you may provide correspondence with state authority that is not older than 3 months or check your ID card or driving license that may contain your address.
Select the field you would like to change in your account and choose the 'Edit account description" option.
Click on your name in the upper corner and choose "Change Password". Type in the current password and choose a new one in line with security requirements.
Click on "Forgot?", enter your e-mail and phone number and follow the instructions to reset the password.
No, you cannot delete an account once it was created.
Click on your name in the upper corner. There you can find account limits and account information.
To do this you need to contact our Support Service: [email protected]
Please make sure that you log into your account at Dukascopy Bank, click on your name in the upper corner and near the “Payments” logo click on the “Connect” button. Then click on “Link existing account” and enter your account number in Dukascopy Payments.
You can deposit funds to Dukascopy Payments account via payment card, linked card, Dukascopy prepaid card, bank transfer, e-money transfer service providers Skrill and Neteller, and RMB transfer.
Yes, the first deposit of any amount can be accepted only from a card or a bank account in your name.
If you use the "Bank Transfer" option, your deposit takes up to 3 business days to reach your Dukascopy Payments account, however, it might take longer depending on your bank location country. If your preferred deposit type is "Credit Card" or "Linked Card", funds are deposited immediately.
Dukascopy Payments accepts deposits in the following currencies: EUR, USD, GBP, CHF, AUD, CAD, JPY, RUB, PLN through "Bank Transfer", "Credit Card", "Linked Card", or CNH through "RMB Transfer". However, if you make a deposit in other currency that is not listed, you can top-up your account only through Payment Card, though an additional conversion fee may be applied.
Yes. A mobile phone number is all you need to make money transfers. However, the recipient will only be able to use these funds in case he/she opens an account with Dukascopy Payments within a 30-day period.
No. Money will return to your account only if the recipient does not accept it within 90 days.
Find the details of the payment in the "History" section in Dukascopy web/mobile application and check its status.
A commission of 1% (maximum 1 EUR) is applied to each money transfer from one Dukascopy Payments account to another Dukascopy Payments account.
You can withdraw money from Dukascopy Payments account in the following currencies: EUR, USD, CHF, GBP, JPY, AUD, CAD, PLN or RUB.
A withdrawal generally reaches a card in your name instantly and generally takes up to 3 business days to reach a bank account, but it can take longer depending on your bank location.
Go to the "Withdrawal" section in Dukascopy web/mobile application and select "Dukascopy Bank/Europe" as a withdrawal type, enter the amount, an account and a sub-account number and click "Continue".
For each money withdrawal from an account to an international Bank account, Dukascopy Payments charges 2.5 EUR (SEPA) and 21 EUR (non-SEPA); 20.5 USD; 2.5 CHF (16 CHF non-SIX); 15.5 GBP; 2625 JPY; 32 AUD; 32 CAD; 84 PLN; 1890 RUB.
Please make sure you have enough money in your account or payment card, otherwise contact our Support Service: +371 67 399 001; [email protected] to resolve this issue.
To link a card you need to proceed to the "Cards" section and choose the "Connect New Card" option. Fill in the card's details in the mandatory fields and click "Submit".
Before verifying your card, make sure that you have sufficient funds on your account as we will make a small charge to your card. Check your bank statement for the charge or the 5 digit code in reference of the charge. Verify the card by entering charged amount or the 5 digit code. The charge will be refunded to your bank account.
A card will not be linked in two cases:
After a successful verification, the card may be held on for an internal review. In this case, we suggest you to contact our client support team at [email protected] and clarify the reason.
No, it's prohibited.
No, you cannot add third person's card to your Dukascopy Payments account. You may only add your personal card issued by a financial institution (bank).
Our charge on withdrawal to your card is 1.5 EUR + 1.5% or equivalent in other currencies. Please proceed to the following link for more information: www.dukascopy.bank/group/eu/fees-limits/Please be informed that not all card issuers support this type of transaction. In case of unsuccessful transaction the commission will not be charged.
The maximum withdrawal value in a single transaction is 2,200 USD (or currency equivalent). Moreover, we suggest that you inquire your issuing institution about your card online limits.
The main difference between plastic and virtual card is that with plastic card you are able to pay for goods and services in a physical shop and initiate ATM operations (e.g. money withdrawal, balance inquiry). All other operations are absolutely the same for both cards
You can use your Dukascopy card anywhere Debit MasterCard cards are accepted. That's millions of locations worldwide from retail stores to online, mail, and phone orders. You can also use your card to pay bills online.
You can have only one plastic/virtual card of a single currency (e.g. one card in EUR, one card in USD, etc.). Dukascopy Payments works with the following currencies: EUR, USD, GBP, CHF and RUB.
For plastic cards, please go to the “Cards” section, choose the desired card and then press the “ACTIVATE CARD” option. Please enter a 4-digit activation code (digits 9-12 on your card). For virtual cards, no activation is required.
If you do not receive your card, please contact our Support Service: +371 67 399 001; [email protected]
In order to top up your card, please go to the "Cards" section, choose the desired card and then press the "TOP UP CARD" option.
You can check your balance in Dukascopy web/mobile application by proceeding to the "Cards" section, or check it using an ATM for your plastic cards.
Yes, you can check your transaction history by selecting the "History" section in Dukascopy web/mobile application.
You can find your PIN code in the envelope upon receiving your plastic card. If you failed to find the PIN code, please contact our Support Service: +371 67 399 001; [email protected]
No, it is not possible to change your card's PIN code.
Both Dukascopy plastic card and Dukascopy virtual card are valid for 2 years.
If you fail to do a POS or an Online payment, please check your balance and limits or contact our Support Service: +371 67 399 001; [email protected].
Yes, you can block your virtual card through Dukascopy web/mobile application. To do so, please select the "Cards" section, choose the desired card and then select the "BLOCK CARD" option. Mind that the card reactivation is not possible. You will have to order a new card.
To protect your funds against unauthorised actions, please go to Dukascopy Web or Dukascopy Connect 911 mobile application, log in to your account, select the "Cards" section, choose the desired card and then select the "BLOCK CARD" option. If you fail to block your card, please contact our Support Service: +371 67 399 001; [email protected].
You have two options to withdraw your money:
No it is not possible. You have to order a new plastic or virtual card.
There is no monthly service fee for both plastic and virtual cards; however, a dormancy fee of 0.85 EUR will be applied in case the card is inactive for the period of one month.
The plastic card order fee equals to: EUR 7.00; USD 8.50; 6.50 GBP; 500 RUB. The fee applies to plastic cards only. There is no card order fee for virtual cards.
The load fee is applied to each money top-up to Dukascopy Payments card from Dukascopy Payments account. The load fee is 1% for both plastic and virtual cards.
For each cash withdrawal, Dukascopy Payments charges: 2.50 EUR per single transaction below 500 EUR (or currency equivalent); 4 EUR per single transaction above 500 EUR (or currency equivalent).(Surcharges of local ATM may be applied)
The FX mark-up fee is a commission taken by a bank if a transaction is performed in a currency different from the currency available on the card. Dukascopy Payments FX mark-up is 2.5% per transaction.
History section contains a list of all operations made by the account holder and arranged chronologically while statement allows to see a list of transactions on specific account.
Apart from that, account statement calculates and shows opening and closing balances as well as debit and credit turnovers even if they are equal to zero.
All information contained in account statement can be downloaded in .pdf and .csv formats.
The size of the commission depends on three factors: (a) withdrawn amount, (b) currency and (c) country of destination.
Commission is calculated in GBP and then, if needed, gets converted into other currencies at the interbank rate.
For money transfer in EUR fixed commission is applied (regardless of the size of the withdrawn amount).
Skrill is a payment and money transfer system with a focus on low-cost international money transfers.
Neteller is also a payment system mainly used to transfer money to and from merchants.
You cannot select Skrill and Neteller as a payment method if this is your first deposit.
You can upload / withdraw up to 1,500 EUR per month without additional verification.
In order to link your Dukascopy Payments plastic or virtual card, please:
You can find withdrawal, load and other limits in the “Fees Limits” section on the Dukascopy Payments website.
You can find withdrawal, load and other limits in the“Fees Limits” section on the Dukascopy Payments website.
You can find withdrawal, load and other limits in the “Fees Limits” section on the Dukascopy Payments website.
Connect 911 is a unique messenger developed by Dukascopy Bank that enables numerous people around the world to chat, make calls and ask each other questions. The most active users will be rewarded for original answers and participation in various challenges from their friends.
The app is available for both iPhone and Android platforms.
If you opened account under the new phone number, then payments from the app will not be completed.
However, if you decided to change your mobile phone number after you had opened an account with Dukascopy Bank, all pending transactions will be successfully completed.
In order to open mobile current account you need to fill the registration form on Dukascopy Bank website and complete a short video-identification. For the last step, you will need an identification document with machine-readable zone.
If these steps have been completed successfully, the account will be opened within one hour. In case our legal department required additional information from your side, you will be notified by an email.
Connect 911 offers its users a unique opportunity to ask questions and earn money for the most original and creative answers. The community itself selects the best answer, for which the winner gets rewarded commensurate with its rating.
Prize money are automatically transferred to Dukascopy mobile current account from Connect 911 account every week.
If your mobile current account is not opened yet, the reward will be accumulating in the app. Once you open the current account, the accrued funds will be transferred to you.
Rating is an indicator of how active and successful in answering questions user is. Initially each user gets the rating of CHF 0.3.
Based on a user`s activity the rating can be increased. In case of uniform, rude or inappropriate answers, which do not comply with community rules, moderators of the app reserves the right to lower a user`s rating or block his account.
If you did not receive earned funds within one week, describe the problem and send a request to [email protected] or support chat.
Please, note that all rewards for correct answers and referral programs are processed only after administration’s verification.
Please make a request at [email protected].