Dukascopy Payments is a mobile payment system developed by the Swiss bank that allows you to make and receive money transfers globally to and from other users of the payment system. All you need to know to make money transfers within Dukascopy Payments is a mobile phone number. The service is available through Dukascopy Connect 911 mobile application and Dukascopy Payments web application.
Dukascopy Payments is highly safe and secure, as we use the SSL cryptographic protocol, which ensures full security and privacy of communication. Moreover, in order to guarantee additional safety, we use SMS verification method to ensure that only the account holder is able to use the service.
Multi-Currency Account can be opened remotely worldwide 24/7 (except for a list of non-serviced countries) through a short video call with the Bank employee.
All you need to do is to follow the link, download the Dukascopy Connect 911 application, fill in registration form, prepare passport/ID with machine-readable zone (MRZ) and pass video identification.
Please note that some customers might be additionally asked to make a collateral payment up to 50 Euro and pre-order Dukascopy plastic / virtual card.
The bank account opening is usually completed within several business days. You will receive a corresponding notification via SMS and email.
In order to use services of Dukascopy Payments you have to:
If you use web application, click on your name in the upper right corner and select Change password.
If you use the Swiss Bank mobile application, click on burger menu in the upper left corner and select Change password.
If you use the Dukascopy Connect 911 mobile application, click on Bank, press on gear icon in the upper right corner and choose Change password.
Select the field you would like to change in your account and choose the 'Edit account description" option.
Operations with Multi-Currency Account are regulated by two limits:
Incoming quarterly limit defines the maximum amount of funds that can be deposited on your Multi-Currency Account within a quarter. The limit is not applied to transfers between your accounts within Dukascopy Group.
The size of the limit is determined at the stage of account opening based on two factors: (a) country of your residence and (b) your occupation status.
The limit is reset at the beginning of each new quarter: 1st January, 1st April, 1st July and 1st October.
Please note that the limit can be equally reached by one large transaction or by multiple small transactions.
No, you cannot delete an account once it was created.
To increase one or both limits you need to send us a corresponding request via chat or email.
The incoming quarterly limit can be increased upon condition that you manage to prove your verified monthly income. In this case the size of the limit will be equal to 450% of your verified monthly income.
The limit on account balance can be increased upon condition that you manage to prove that you can place the requested sum on your account. In this case the size of the limit can be increased up to USD 100'000.
To do this you need to contact our Support Service: [email protected]
Please make sure that you log into your account at Dukascopy Bank, click on your name in the upper corner and near the “Payments” logo click on the “Connect” button. Then click on “Link existing account” and enter your account number in Dukascopy Payments.
You can deposit funds to Dukascopy Payments account via payment card, linked card, Dukascopy prepaid card, bank transfer, e-money transfer service providers Skrill and Neteller, and RMB transfer.
Yes, the first deposit of any amount can be accepted only from a card or a bank account in your name.
If you use the "Bank Transfer" option, your deposit takes up to 3 business days to reach your Dukascopy Payments account, however, it might take longer depending on your bank location country. If your preferred deposit type is "Credit Card" or "Linked Card", funds are deposited immediately.
Dukascopy Payments accepts deposits in the following currencies: EUR, USD, GBP, CHF, AUD, CAD, JPY, RUB, PLN through "Bank Transfer", "Credit Card", "Linked Card", or CNH through "RMB Transfer". However, if you make a deposit in other currency that is not listed, you can top-up your account only through Payment Card, though an additional conversion fee may be applied.
Yes. A mobile phone number is all you need to make money transfers. However, the recipient will only be able to use these funds in case he/she opens an account with Dukascopy Payments within a 30-day period.
Currently, this option is available in web application only.
To transfer funds to your other accounts with Dukascopy Bank (e.g. trading, binary, current, etc.) you need to find Other accounts section at the bottom of the Home page. Then move your mouse to one of the accounts and click on Internal transfer. After that choose debit (from) and credit (to) accounts respectively.
Transfers to trading account with Dukascopy Europe should be executed as an ordinary wire withdrawal.
In the opened Bank transfer form:
A commission of 1% (maximum 1 EUR) is applied to each money transfer from one Dukascopy Payments account to another Dukascopy Payments account.
You can withdraw money from Dukascopy Payments account in the following currencies: EUR, USD, CHF, GBP, JPY, AUD, CAD, PLN or RUB.
If you use web application, select Cards and press on Connect new card.
If you use the Swiss Bank mobile application, go to Cards, tap on Linked and then press on plus sign in the upper right corner.
If you use the Dukascopy Connect 911 mobile application, click on Bank, press on plus sign in the bottom left corner, select Card operations and choose Link card.
Fill in the card's details in the mandatory fields and click Proceed.
After you have added the card to your Multi-Currency Account, it needs to be verified. In other words, Dukascopy needs to make sure that you are the genuine cardholder.
To prove that you need to access your card issuer's e-bank, open bank statement and find a reservation made by Dukascopy.
The corresponding transaction looks like this: - 0.22 EUR / Dukascopy Bank SA274698Meyrin CHECH.
After that you need to return to web or mobile application, select the corresponding card and enter charged amount or the five-digit code. The charge will be refunded to your bank account.
Once this is done (provided that the card has also passed additional internal verification conducted by the compliance department) the status of your card will be changed to Active and it will be ready for use.
Please note that your card is also being verified by compliance department which might ask you to provide some clarifications. If you fail to provide clarifications on time or compliance department finds them insufficient or unjustified it is rightful to reject linkage of your card.
For each money withdrawal from an account to an international Bank account, Dukascopy Payments charges 2.5 EUR (SEPA) and 21 EUR (non-SEPA); 20.5 USD; 2.5 CHF (16 CHF non-SIX); 15.5 GBP; 2625 JPY; 32 AUD; 32 CAD; 84 PLN; 1890 RUB.
Please make sure you have enough money in your account or payment card, otherwise contact our Support Service: +371 67 399 001; [email protected] to resolve this issue.
Dukascopy card is a virtual and plastic Visa / Mastercard contactless card available for order in one of four major currencies - American Dollars, British Pounds, Euros, and Swiss Francs.
If you use web application, go to Cards section and press on Issue old prepaid card.
If you use Dukascopy Connect mobile application, press on Bank, then press on plus sign in the lower left corner, select Card operations and choose Order card.
If you use Swiss Bank mobile application, go to Cards section and press on plus sign in the upper right corner.
No, the card can be ordered by any Multi-Currency Account holder except for residents of the following countries:
Afghanistan, American Samoa, Australia, Bosnia and Herzegovina, Burundi, Canada, Central African Republic, Christmas Island, Cocos Islands, Cuba, Democratic Republic of the Congo, Democratic People's Republic of Korea, Democratic Republic of Yemen, Eritrea, Ethiopia, Guam, Guinea, Guinea-Bissau, Heard & McDonald Islands, Iran, Iraq, Ivory Coast, Japan, Lebanon, Liberia, Malaysia, Myanmar, Nauru, Niue Islands, Norfolk Island, Northern Mariana Islands, Pakistan, Palestine, Puerto Rico, Rwanda, Samoa, San Marino, Somalia, South Sudan, Sudan, Syria, Vatican, Vanuatu, Venezuela, Uganda, United States of America, United States Minor Outlying Islands, Yemen, Zimbabwe.
After a successful verification, the card may be held on for an internal review. In this case, we suggest you to contact our client support team at [email protected] and clarify the reason.
No, it's prohibited.
No, you cannot add third person's card to your Dukascopy Payments account. You may only add your personal card issued by a financial institution (bank).
Our charge on withdrawal to your card is 1.5 EUR + 2.5% or equivalent in other currencies. Please proceed to the following link for more information: www.dukascopy.bank/group/eu/fees-limits/Please be informed that not all card issuers support this type of transaction. In case of unsuccessful transaction the commission will not be charged.
The maximum withdrawal value in a single transaction is 2,200 USD (or currency equivalent).
The main difference between plastic and virtual card is that with plastic card you are able to pay for goods and services in a physical shop and initiate ATM operations (e.g. money withdrawal, balance inquiry). All other operations are absolutely the same for both cards
You can use your Dukascopy card anywhere Debit MasterCard cards are accepted. That's millions of locations worldwide from retail stores to online, mail, and phone orders. You can also use your card to pay bills online.
You can have only one plastic/virtual card of a single currency (e.g. one card in EUR, one card in USD, etc.). Dukascopy Payments works with the following currencies: EUR, USD, GBP, CHF and RUB.
For plastic cards, please go to the “Cards” section, choose the desired card and then press the “ACTIVATE CARD” option. Please enter a 4-digit activation code (digits 9-12 on your card). For virtual cards, no activation is required.
If you do not receive your card, please contact our Support Service: +371 67 399 001; [email protected]
In order to top up your card, please go to the "Cards" section, choose the desired card and then press the "TOP UP CARD" option.
You can check your balance in Dukascopy web/mobile application by proceeding to the "Cards" section, or check it using an ATM for your plastic cards.
Yes, you can check your transaction history by selecting the "History" section in Dukascopy web/mobile application.
You can find your PIN code in the envelope upon receiving your plastic card. If you failed to find the PIN code, please contact our Support Service: +371 67 399 001; [email protected]
No, it is not possible to change your card's PIN code.
Both Dukascopy plastic card and Dukascopy virtual card are valid for 2 years.
If you fail to do a POS or an Online payment, please check your balance and limits or contact our Support Service: +371 67 399 001; [email protected].
Yes, you can block your virtual card through Dukascopy web/mobile application. To do so, please select the "Cards" section, choose the desired card and then select the "BLOCK CARD" option. Mind that the card reactivation is not possible. You will have to order a new card.
To protect your funds against unauthorised actions, please go to Dukascopy Web or Dukascopy Connect 911 mobile application, log in to your account, select the "Cards" section, choose the desired card and then select the "BLOCK CARD" option. If you fail to block your card, please contact our Support Service: +371 67 399 001; [email protected].
You have two options to withdraw your money:
No it is not possible. You have to order a new plastic or virtual card.
There is no monthly service fee for both plastic and virtual cards; however, a dormancy fee of 0.85 EUR will be applied in case the card is inactive for the period of one month.
The plastic card order fee equals to: EUR 7.00; USD 8.50; 6.50 GBP; 500 RUB. The fee applies to plastic cards only. There is no card order fee for virtual cards.
The load fee is applied to each money top-up to Dukascopy Payments card from Dukascopy Payments account. The load fee is 1% for both plastic and virtual cards.
For each cash withdrawal, Dukascopy Payments charges: 2.50 EUR per single transaction below 500 EUR (or currency equivalent); 4 EUR per single transaction above 500 EUR (or currency equivalent).(Surcharges of local ATM may be applied)
The FX mark-up fee is a commission taken by a bank if a transaction is performed in a currency different from the currency available on the card. Dukascopy Payments FX mark-up is 2.5% per transaction.
Apart from the acquisition of CFD contracts on the most popular cryptocurrencies, Multi-Currency Account holders have an opportunity to purchase blockchain-based crypto assets on several recognized crypto exchanges that have passed due diligence and integrated with Dukascopy Bank.
The main benefit is that during operations with cryptoassets the fiat funds will be always held in the safe custody of a regulated Swiss bank, i.e. your Multi-Currency Account.
Swiss Crypto Exchange ("SCX") is a regulated exchange platform for crypto currencies and blockchain products, based in Zurich, Switzerland. SCX offers the trading of Bitcoin, Ether and selected payment and utility tokens. The platform is SRO/VQF regulated and aims to provide safe, high quality and transparent access to these products. SCX contributes to standardization, legitimacy and transparency in accordance with Swiss quality and safety criteria.
ZBX is a cryptocurrency exchange registered in Malta, operating out of a regulated environment for individual and institutional traders. ZB.com expands its European operation with ZBX exchange. ZB.com has been a world top three exchange with $300-700M in traded volume per 24 hours. ZB.com will ensure the security with its technology and know-how experience of running one of the world largest crypto currency exchanges. The exchange is currently applying for a license to be able to list Security Tokens. The founding team of ZBX has broad and intensive experiences in traditional financial services, IT and the cryptocurrency sector. ZBX’s core team is located in Malta, Switzerland, Sweden, and China.
To start trading you need to open a Multi-Currency Account with Dukascopy Bank and an account with one of the recognized crypto exchanges.
Once this is done, you need to link your account with a partner crypto exchange with your Multi-Currency Account:
These sub-accounts will be used solely for buying and selling cryptoassets on the exchange.
The size of the commission depends on three factors: (a) withdrawn amount, (b) currency and (c) country of destination.
Commission is calculated in GBP and then, if needed, gets converted into other currencies at the interbank rate.
For money transfer in EUR fixed commission is applied (regardless of the size of the withdrawn amount).
Skrill is a payment and money transfer system with a focus on low-cost international money transfers.
Neteller is also a payment system mainly used to transfer money to and from merchants.
In order to allow transferring funds between Multi-Currency Account and Skrill / Neteller, Dukascopy needs to be sure that both accounts belong to the same person. In case some data do not match, Dukascopy will contact you via email and ask for additional clarifications. Until Dukascopy finishes verification, transfers between Multi-Currency Account and Skrill / Neteller will be temporary disabled.
Dukascopy allows transferring funds only to one verified Skrill / Neteller account. In case you entered the wrong email address, please contact our support team.
In order to link your Dukascopy Payments plastic or virtual card, please:
You can find withdrawal, load and other limits in the “Fees Limits” section on the Dukascopy Payments website.
You can find withdrawal, load and other limits in the“Fees Limits” section on the Dukascopy Payments website.
You can find withdrawal, load and other limits in the “Fees Limits” section on the Dukascopy Payments website.
Dukascopy Connect 911 is a messenger that enables numerous people around the world to chat, make calls, ask each other questions and participate in various challenges from their friends.
Once you have authorized yourself in the app we recommend you to open a Multi-Currency Account, where you will receive rewards for participation in challenges and answers to questions from other users.
To open Multi-Currency Account click on the Bank section and follow instructions (complete registration form and pass video-identification).
In order to start using a Multi-Currency Account, you need to get an SMS and email with the activation link. The SMS and email are sent once the compliance department verifies your data and approves an account opening.
The verification (from the moment you passed video-identification) usually takes several business days.
Please do not repeatedly fill the registration form.
To find your promo code go to Settings and click on Referral Program. Copy the referral code and start sharing it with your friends.
If you wish to participate in contests, you can get a promo code directly from social media where the person announcing the contest publishes it.
Please note that promo code will become available only if you open a Multi-Currency Account.
More information can be found here.
The promo code should be entered in a pop-up window that will appear during the first authorization in the application.
Please note that this window will appear only in case if the app was downloaded to the device for the first time.
In order to receive a referral program reward, the referred person needs to enter a referral code during first authorization in the app.
However, in order to access the earned reward both referrer and referred person must open a Multi-Currency Account.
Dukascopy Connect 911 offers its users an opportunity to ask original questions on any topic of interest and receive creative and funny answers from the community.
In order to ask a question select Chat section, click on 911 button in the top right corner, press on Ask new question and follow instructions.
At first, go to Settings section and make sure that the Social button is enabled. If the problem still persists, logout from the application, close it and then log in again.
Private question allows you to receive up to seven different answers while the number of answers for public questions is unlimited. However, the latter option obliges you to offer a monetary reward that will be charged from your Multi-Currency Account.
If you have not opened a Multi-Currency Account yet, the earned reward will be accumulating in the app. Once you open the Multi-Currency Account, the accrued reward will be transferred there and become available for use.
All subsequent payments for questions will be made once a week. Rewards may be paid out in parts, according to the community rules.
If you did not receive the earned reward within one week, send us the corresponding request via chat or email.
Please, note that all rewards for correct answers and referral programs are processed only after administration’s verification.
The rating is an indicator of how active and successful in answering questions user is. Initially, each user gets the rating of CHF 0.2. Based on a user`s activity the rating can be increased.
In case of uniform, rude or inappropriate answers, which do not comply with community rules, moderators of the app reserves the right to lower a user`s rating or block his account.
To see your rating, first, go to Settings section and make sure that the Show rating button is enabled. The rating will be shown around your avatar in the form of stars.
If you answer a user`s question who has already asked more than 20 questions, you will receive only one-fifth of your rating as a reward, as Dukascopy sponsors only first 20 questions (all new users can be distinguished by the icon NEW located next to their avatars).
According to the community rules, any self-promotion is prohibited. As a result, users who share links to external sources could be penalized or banned.
If you see a user with a red crown on his avatar, it simply means that this person is Miss Dukascopy 2019 contest participant. If you wish to join the contest with a prize fund of EUR 300,000, following the link.
If somebody has complained about you for spam or inappropriate answer, there will be a toad in your avatar during the next hour. After that, it will be automatically removed. Each new complaint will be reflected in your statistics.
The app gives you an opportunity to send other users to jail for one day for EUR 1. In order to do that, simply click on user`s avatar and press on Send to jail.
Please note that the potential detainee needs to have a Multi-Currency Account.
If you find yourself in the jail, you will have two options available: either to bail out for 1 EUR and get free or wait until the end of the sentence, i.e. one day.
In order to bail yourself out, you need to have a Multi-Currency Account.
Unfortunately, this is impossible. Dukascopy is not responsible for premature decisions made by users and does not make refunds.
If moderators blocked your account, it means you have violated some of the community rules. If you do not agree with moderators` decision, send us a complaint via chat or email.
Please note that the ultimate decision is up to the Dukascopy Bank. In case the bank sees in your action serious violation of the community rules, it might permanently block the account and close a Multi-Currency Account.
If you want to get rid of your account, you simply need to delete the app. After 30 days, your account will be deactivated. During this period, you have an opportunity to restore your account by downloading the app again.
To close your Multi-Currency Account, please send us the corresponding request via chat or email.
Due to regulatory restrictions, customers from Brazil, Korea, Saudi Arabia and the United Arab Emirates are offered an alternative version of the application that does not contain social features, such as referral program, paid questions and others.
Please make a request at [email protected].