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Multi-Currency Account (MCA) is a bank account that gives you access to:
Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority (FINMA) as a bank and a securities dealer with headquarters in Geneva, Switzerland.
All deposits are insured up to CHF 100,000 per client in accordance with the Swiss legislation.
The Multi-Currency Account is available to persons over 14 years old. However, access to the full range of functions on the account is reserved for adults (18 years old and over). The account can be opened worldwide except for residents of the following countries / regions:
Abkhazia, Afghanistan, Belarus, Crimea, Cuba, Comoros, Donetsk People's Republic, Iran, Japan, Luhansk People's Republic, Myanmar, Nagorny Karobakh, North Korea, Somalia, South Osetia, South Sudan, Sudan, Syria, Russian Federation, Transnistria, United States of America, Venezuela, Yemen.
Account opening and maintenance are free of charge with certain exceptions. Please see Fees & Limits section for more information.
You can access a Multi-Currency Account through:
To open Multi-Currency Account go to the Bank section and follow instructions described in a road-map. You will be required to fill out registration form, make an initial deposit and pass video-identification.
An account opening procedure, in total, usually takes several business days. Once your account is approved, you will receive an SMS notification and email.
To open an account you will need to have a document (passport / ID card) that contains a machine readable zone (MRZ) and visible security features. If your document does not contain MRZ zone and/or does not contain holographic signs you can send a certified copy of your document via regular post to our head office in Geneva.
There is no need to fill out a new registration form, just notify bank employee about it during the video-identification.
Please fill out registration form again.
Video-identification is a short video call with a bank employee that in accordance with a Swiss law represents a substitute of traditional face-to-face account opening procedure in bank premises.
Make sure that you have a stable internet connection, the mobile application is allowed to use camera and microphone and there are no other people near you. Once this is done, prepare your document (passport / ID card) with a machine readable zone (MRZ) and visible security features, write in the chat that you are ready and follow the instructions of the bank employee.
During the call you will be asked a number of clarifying questions and be taken a few photographs of you and your document. This whole procedure is needed confirm your identity, i.e. to make sure that the person opening an account is actually you.
By default, video-identification is being held in English. If you wish to pass video-identification in other language (French, German, Arabic, Chinese, Hungarian, Italian, Japanese, Polish, Spanish, Portuguese, Slovenian, Slovak and Ukrainian) leave a request in the chat to arrange with the bank employee an exact date and time of the call.
Please double-check that you have a stable internet connection and notify bank employee that you are ready to start again.
There is a need to wait a few business days for completion of the account opening. Once your account is approved you will receive an SMS notification and email.
To open trading account:
The option is available only if Multi-Currency Account's balance is equal to or greater than 100 USD.
Once the request is being processed you will be contacted by bank employee.
Multi-Currency Account can be accessed using three different means:
Dukascopy uses two-factor authentication, which means that apart from password you need to know an additional one-time code to access your account (which will be received via SMS after entering your password).
If you use web application, click on Forgot in login window and enter your phone number with email.
If you use the Swiss Bank mobile application, click on Forgot your password in login window and enter your email.
If you use the Dukascopy Connect 911 mobile application, click on Bank, then press Restore password and enter your email.
After that you will receive an email with password reset code. Once the code is entered you will receive SMS and email with temporary password which should be used to log in.
If you use web application, click on your name in the upper right corner and select Change password.
If you use the Swiss Bank mobile application, tap menu button in the upper left corner and select Change password.
If you use the Dukascopy Connect 911 mobile application, click on Bank, press on gear icon in the upper right corner and choose Change password.
Please indicate the data you want to update, the reason of the update and send us a corresponding request via chat or email.
Account statement represents a summary of transactions which have occurred over a chosen period of time on specific bank account.
If you use web application, select the Statement section.
If you use the Swiss bank mobile application, click on any of the available sub-accounts in the Accounts section.
If you use Dukascopy Connect mobile application, press on Bank, then press on plus sign in the lower left corner, select Account operations, then Show all accounts and select any of the existing sub-accounts.
History section contains a list of all operations made by the account holder and arranged chronologically while statement allows to see a list of transactions on the specific currency account.
Apart from that, account statement calculates and shows opening and closing balances as well as debit and credit turnovers even if they are equal to zero.
All information contained in account statement can be downloaded in .pdf and .csv formats.
VIP status is automatically assigned to Multi-Currency Account holders who also have trading account at Dukascopy Bank and whose trading turnover for the previous month has exceeded 1'000'000 USD.
The VIP status grants free Dukascopy card order and delivery as well as 0.1% commission for currency exchange.
The status is assigned for a month after which it is being automatically re-checked for meeting the above criteria.
To access your Multi-Currency Account you need to go through a two-step authentication, which consists of entering a password and security code.
Under no circumstance Dukascopy Bank employee or any other person can ask you disclose your password and security code.
A similar rule applies when you try to link payment card to your Multi-Currency Account. In certain circumstances Dukascopy Bank might ask you to a send photo of the card to make sure that you are the genuine cardholder.
However, the only data that Dukascopy Bank has a right to ask is (a) the first and last four digits of the card number and (b) name on the card.
Under no circumstance Dukascopy Bank employee or any other person can ask you to disclose your full card number and CVV/CVC code.
If a person contacts you (under any pretext) either in the Dukascopy Connect 911 mobile application or in any other external resource and asks to tell / send him your password, security code or card data, let us know about this case immediately.
The quarterly incoming limit is used to differentiate your transactions into manual and automatic processing.
Generally, transactions within your quarterly incoming limit are processed automatically.
Transactions exceeding your quarterly incoming limit may require manual control and additional information on the source of your funds.
To view and/or increase your quarterly incoming limit:
Your limit may be increased with or without additional information request. Please follow instructions carefully.
To increase your quarterly incoming limit the Bank needs to understand the source of your income and your wealth. You will receive a list of required documents after a request to increase the quarterly incoming limit.
Large transfers (e.g. savings from other bank, wealth from sale of real estate, etc.) may be accepted out of limits.
Prior to making such transfer, make a request to increase your limits and then select irregular income as limits increase reason, and follow instructions carefully.
The funds can be deposited to / withdrawn from your Multi-Currency Account using multiple payment methods:
Bank transfers, usually, are processed within several business days depending on the country of send and receiver. However, in case the payment got on a manual compliance check of one of the banks, its processing may be extended up to two weeks and more.
Transfers between Dukascopy card and MCA account are executed instantly. The same applies to transfers from other Multi-Currency account holders, to transfers from your other accounts at Dukascopy Bank and for operations through Skrill and Neteller, unless they have triggered the incoming quarterly limit.
The length of card deposits and withdrawals depends on card issuer of each specific card and can be processed instantly or within several business days.
The Multi-Currency Account holder can make wire transfers to / from third party bank accounts. Please note that in order to approve such transfer the compliance department might ask you to provide additional information.
The fee schedule for Multi-Currency Account can be found here.
Request money represents a simplified version of an invoice where the payment can be made by generating a link and sending it to the payee. The amount of the invoice is limited to up to 100 EUR.
If you use the Swiss Bank mobile application, click on Request button on home screen.
In the opened window select currency, enter the amount you want to transfer, add short description and then press Generate link. Once the link is generated you can either send it directly through one of the messengers installed on your device or copy it and send manually to the payee. The link will remain valid for seven days. After opening the link the payee will only need to enter card and personal data to make the payment (amount and currency will be preselected).
If you use the Dukascopy Connect 911 mobile application, select the person from your contact list, then click on the plus sign in the bottom left corner and choose Send invoice.
In the opened window select currency, enter the amount you want to transfer, add short description and press Send.
If you use web application, go to Deposit and select Bank transfer.
If you use the Swiss Bank mobile application, click on Deposit and select Bank transfer.
If you use the Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Load money (Deposit) and then Bank transfer.
The opened payment form will display transfer instruction depending on the currency you want to make payment in.
To prepare instruction for a cross-border payment the following fields in the wire withdraw form needs to be filled:
Please note that if information in the above fields was filled incorrectly Dukascopy Bank or any of the authorized correspondent banks might reject the payment.
Any operations in Russian rubles are unavailable
As such, payment can be completed by indicating destination bank only. However, it is strongly advised to add intermediary bank if it is indicated in payment instructions to avoid excessive costs and prolongation of the processing time.
To receive a copy of SWIFT message please send us corresponding request via chat or email.
SEPA is a name for cross-border EUR-denominated bank transfers. According to the European Union regulations, transfers between two bank accounts being part of SEPA should be qualified as a local transfer in terms of cost. To make such transfer destination bank must be located in one of SEPA countries and be part of this system. The up-to-date list of SEPA members can be checked here.
SIX is a company owned by more than a hundred financial institutions that, among other things, processes CHF-denominated bank transfers. By analogy, to make such transfer destination bank must be located in Switzerland and be part of this system.
Bank transfer processing by Dukascopy Bank takes up to two working days. Once the payment has been processed, it cannot be cancelled.
The length of wire transfer processing may vary substantially depending on the number of corresponding banks between sending and beneficiary banks, presence of weekends or holidays and whether payment form was filled correctly.
Moreover, in case your payment triggered some internal checks, the compliance department of corresponding intermediary bank might ask you to provide additional details / clarifications before sending the funds further. If clarifications are not received or considered insufficient, intermediary bank is rightful to reject the payment.
In case your wire transfer was rejected by the beneficiary bank and the payment was made in Euros or Swiss Francs to the bank established in the European Union, the reversal usually takes one-two business days. For payments in other currencies sent to / from banks located outside the European Union the reversal is likely to take one working week or more.
Commissions for the outcoming payments, i.e. funds sent from your Multi-Currency Account, can be checked here.
Commission for the incoming payments, i.e. funds sent to your Multi-Currency Account, should be checked with the sending bank. Please note that depending on commission type chosen by the sending bank, the sum that you will ultimately receive at Dukascopy Bank might differ from the original sending amount. This might happen when the sending bank chooses either to share the cost of the payment (fees for payment orders and charges of intermediary banks) with the receiving bank or shifts it in full.
To transfer funds to / from a payment card each time you will be required to fill in the payment form with card details. To avoid doing that you can choose an option to save card details. Accordingly, all further payments will be made to / from that card without the need to type in card details anymore.
If you use web application, select Cards and press on Connect new card.
If you use the Swiss Bank mobile application, go to Cards, tap on Linked and then press on plus sign in the upper right corner.
If you use the Dukascopy Connect 911 mobile application, click on Bank, press on plus sign in the bottom left corner, select Card operations and choose Link card.
Fill in the card's details in the mandatory fields and click Proceed.
As such, card details are being saved automatically.
In case you see that the card had been added to your Multi-Currency Account but remained Pending, it means that the bank needs to conduct additional verification. Please check your email for further instructions.
Generally, there are three reasons why a card cannot be linked to your Multi-Currency Account:
About Western Union
Western Union (Switzerland) https://www.westernunion.com/ch/en/home.html is a service that provides transfer solutions in more than 200 countries around the world. One of the key benefits is the instant availability of money after a successful transfer.
Dukascopy offers MCA account holders to make withdrawals through the Western Union network
Who can make Western Union withdrawals?
MCA account holders who:
How to send money via Western Union?
Withdrawals through Western Union are available through
In the Accounts tab, Western Union will be available in the Send Money section.
After choosing the Western Union option, the Western Union withdrawal screen will appear:
Western Union withdrawal currencies and fees
Dukascopy does not apply fees for Western Union withdrawals, the fees are set by Western Union (Switzerland). Dukascopy holds 15% of the fee applied by Western Union. For more details on Western Union withdrawal fees, visit https://www.westernunion.com/ch/en/home.html
It is possible to send money to all the countries offered by Western Union service, and in various currencies, however, currently MCA account holders will be charged only in Swiss Franks (CHF).
The examples below show various scenarios. Please note that conversion rates are just examples.
Example 1
MCA account holder with CHF account wants to send 100 CHF to Germany.
Example 2
MCA account holder with EUR account wants to send 100 EUR to Germany.
Example 3
MCA account holder with USD account wants to send 15000.00 ARS (Argentinian Peso) to Argentina.
Skrill is a payment and money transfer system with a focus on low-cost international money transfers.
Neteller is also a payment system mainly used to transfer money to and from merchants.
In order to allow transferring funds between Multi-Currency Account and Skrill / Neteller, Dukascopy needs to be sure that both accounts belong to the same person. In case some data do not match, Dukascopy will contact you via email and ask for additional clarifications. Until Dukascopy finishes verification, transfers between Multi-Currency Account and Skrill / Neteller will be temporary disabled.
Dukascopy allows transferring funds only to one verified Skrill / Neteller account. In case you entered the wrong email address, please contact our support team.
Transfers from your Skrill account to Multi-Currency Account can be made in AUD, CAD, CHF, EUR, GBP, PLN and USD.
Transfers from your Neteller account Multi-Currency Account can be made in AUD, CAD, CHF, EUR, GBP, JPY, PLN and USD.
Transfers from your Multi-Currency Account to your Skrill, Neteller account can be made in EUR only.
To transfer withdraw funds to your Multi-Currency Account log in to your PayPal account. Press on More button in Summary section and choose Send Payments Abroad.
Afterwards, in dropdown with countries select Switzerland, enter the amount and currency you want to transfer, choose Bank Deposit option, in dropdown with bank names press Other and fill in payment form.
Please note that in accordance with Terms and Conditions you agree to when ordering Dukascopy card, the card can be loaded from your Multi-Currency Account only. To put it differently, card replenishment through PayPal is prohibited.
Other PayPal withdrawal options are described here.
Unfortunately, Switzerland is not in the list of IBAN countries supported by PayPal service.
Nevertheless, the funds still can be transferred to Multi-Currency Account through regular bank transfer.
To link the card log in to you PayPal account. go to Wallet section, press on Link a credit card and enter card details.
Please check that your card balance is more than zero so that PayPal could reserve a 1 USD to check card's validity.
Afterwards, press on Get code to confirm that you are the genuine holder of the attached card. To verify the card open your Dukascopy card statement and find PayPal transaction. The sums reserved by PayPal are described here.
Transaction description will contain a four-digit code like: PP*6681CODE, 35314369001, LUXEMBURG.
To enter the code return to your PayPal account, go to Wallet section, select the attached card and press on Enter the code to confirm your card.
The funds reserved on your card will become available once again within a few business days.
Instant money transfers are payments between two Multi-Currency account holders that are executed instantly by indicating the recipient´s phone number.
If you use web application, select Send money section.
If you use the Swiss Bank mobile application, click on Send button on Accounts page.
If you use the Dukascopy Connect 911 mobile application, click on Bank, press on plus sign in the bottom left corner and choose the Send money.
To make instant money transfer you just need to know other Multi-Currency Account holder's phone number.
Please note that there is an option to protect such money transfer with a code that should be created by the sender and communicated to the recipient. Unless the recipient enters the security code, the transaction will remain in pending status.
Currently, this option is available in web application only.
To transfer funds to your other accounts with Dukascopy Bank (e.g. trading, binary, current, etc.) you need to find Other accounts section at the bottom of the Home page. Then move your mouse to one of the accounts and click on Internal transfer. After that choose debit (from) and credit (to) accounts respectively.
Transfers to trading account with Dukascopy Europe should be executed as an ordinary wire withdrawal.
In the opened Bank transfer form:
You can order a card in:
Once you have received your plastic card, you can activate and top up it in:
You don't need to activate virtual cards.
Please check the following:
Retry your action in several minutes. In case you still have not received SMS, please contact Dukascopy support.
Apart from the acquisition of CFD contracts on the most popular cryptocurrencies, Multi-Currency Account holders have an opportunity to purchase blockchain-based crypto assets on several recognized crypto exchanges that have passed due diligence and integrated with Dukascopy Bank.
The main benefit is that during operations with cryptoassets the fiat funds will be always held in the safe environment of a regulated Swiss bank, i.e. your Multi-Currency Account.
SMART VALOR was founded in 2017 in Switzerland, one of the leading hubs for blockchain technology. Smart Valor became the first authorized digital exchange in the region. Forbes nominated SMART VALOR as top 10 technology SME in Europe and Swiss Government selected us for innovation grand.
Today SMART VALOR has grown into full-service investment platform for digital assets serving two groups of customers: retail customers from over 130 countries and financial institutions.
SMART VALOR offers a wide range of digital assets such as Bitcoin, Ethereum, Dash, Gold and many more.
ZBX is a cryptocurrency exchange registered in Malta, operating out of a regulated environment for individual and institutional traders. ZBX.com expands its European operation with ZBX exchange. ZBX.com has been a world top three exchange with $300-700M in traded volume per 24 hours. ZBX.com will ensure the security with its technology and know-how experience of running one of the world largest crypto currency exchanges. The exchange is currently applying for a license to be able to list Security Tokens. The founding team of ZBX has broad and intensive experiences in traditional financial services, IT and the cryptocurrency sector. ZBX’s core team is located in Malta, Switzerland, Sweden, and China.
To start trading you need to open a Multi-Currency Account with Dukascopy Bank and an account with one of the recognized crypto exchanges.
Once this is done, you need to link your account with a partner crypto exchange with your Multi-Currency Account:
These sub-accounts will be used solely for buying and selling cryptoassets on the exchange.
Before start buying and selling cryptoassets you need to transfer some funds to your account with one of the chosen crypto exchanges:
After transaction is completed you can return to the exchange's platform and see updated balance of the chosen Partner account.
After you (a) have linked your account with one of the recognized crypto exchanges with your Multi-Currency Account with Dukascopy Bank and (b) have topped up an account with one of the recognized crypto exchanges, you can start buying and selling cryptoassets:
The transaction will be processed instantly using the funds stored on one of your Partner accounts.
To unlink your Dukascopy account from a crypto-exchange, submit a request to [email protected], indicating:
Unlinking will remove wire deposit and withdrawal currency restrictions.
Before your account will be unlinked, a cooldown period will apply.
Cooldown period:
Savings Account is a type of bank account designed for customers willing to store at Dukascopy Bank wealth above 100'000 USD or currency equivalent.
To enroll in the Private banking program and enable Savings account, please contact our support by writing to [email protected].
The relationship between Savings Account and Multi-Currency Account can be illustrated as the vault and the wallet. The first one is intended solely for funds storage while the second one can be used for day-to-day expenditures. Both accounts are interlinked and share same infrastructure. That is the funds kept in the vault can be transferred to wallet for daily expenses through the single interface. Apart from the scope the accounts are different in terms of available payment methods, commissions charged and limits they are regulated by.
Acceptance for storage of funds significantly exceeding the income of retail customers means that the Bank is taking over higher risk. To mitigate the risk the number of payment methods that can be used to replenish Savings Account or withdraw funds from it is limited to wire transfers from customer account at other banks.
In addition to that, the funds from Savings Account can also be transferred to customer Multi-Currency Account or any other type of account at Dukascopy Bank.
Savings Account is regulated only by the Maximum Total Investment limit that sets the maximum amount of funds that can be put and stored on the account. The size of the limit is defined at the account opening stage based on amount of funds that customer is planning to store and result of KYC (know-your-customer) procedure.
The amount of funds that can be transferred from Savings Account to Multi-Currency Account is regulated by the Incoming Quarterly Limit. This limit is set during the Multi-Currency Account opening and defines the maximum amount of your regular income that can be deposited on Multi-Currency Account within a quarter.
Apart from hold, exchange and transfer of fiat currencies, Multi-Currency Account holder is given an opportunity to invest in financial instruments on: stocks, precious metals, commodities, indices and cryptocurrencies.
No, because operation presupposes acquisition of a CFD contract with maximum leverage 1 to 1. Contract details can be found here.
A contract for differences (CFD) is one of the types of financial instrument in the form of agreement between investor and instrument provider to compensate each other the difference in the price of an underlying asset.
Owning a CFD allows investor to get all benefits and share all risks of a security without actually owning it. Moreover, CFDs provide higher leverage than conventional trading and allows its owner to receive cash dividends.
Before proceeding to the purchase you need to agree to the brochure on Special Risks in Securities Trading and Bitcoin legal arrangement and choose a reference currency.
This is a single pre-selected fiat currency, in which all operations with investment instruments have to be conducted. In addition to that, the report with liquidation value of all assets, its pre-payment amount and accumulated profit or loss will also be shown in that currency. All related operations (dividends, interests, compensations) should be paid in that currency as well.
Investment reference currency can be changed at any time. However, to do that you need to sell all assets first and only then select new a reference currency.
You can sell them in due time to earn profits.
P/L for each particular operation is calculated as (Open price - Close price) * Quantity
Multi-Currency Account holders under the age of 18 are not eligible to acquire or receive investment instruments.
A commission of 1% is applied to the amount of the purchase and sale of an investment instrument.
If you hold assets, a maintenance fee will be charged at the start of the month for the previous month based on the following formula: (sum of end-of-day investment account balances / 360) * maintenance fee in %. The maintenance fee is 1.5% p.a.
Investors who hold a share or index a day before the ex-dividend date are entitled to the dividend payment. Purchasing a share or index on the ex-dividend date or after does not grant a dividend right.
The dividends on indices are calculated as Amount in contracts * Long points. The schedule and amount per contract can be found in this calendar. Index dividends are paid on the ex-dividend date.
The dividends on shares are calculated as Amount in shares * Amount per share. The schedule and amount per share can be found in this calendar. Share dividends are paid on the pay date and are subject to the withholding tax rate that depends on the market.
Investment adjustment is a procedure of switching from an underlying futures contract that is about to expire to a new one. During the switch, the price of a CFD contract is changing to the price of the new underlying futures contract, thus affecting all open positions. To compensate for the price difference between the contracts, the adjustment can be positive or negative.
The adjustment applies to holdings in commodities and bonds. The schedule and adjustments amounts can be found in this calendar.
The adjustment is calculated as Balance * Long (USD) / contract size.
Investors who purchased Bitcoin (BTC), Ether (ETH) or Tether (USDT) as an investment have an option to request its delivery to their blockchain wallet instead of just selling the investment. This effectively allows converting the investment position into a physical Bitcoin, Ether or Tether of the same amount.
In order to get access to this option one will need to pass through the blockchain withdrawal address declaration procedure, which also includes Message signing. No need to pass the procedure if the address has been successfully declared previously.
The investment delivery is executed as follows: first, the investment is sold against the selected investment currency. Secondly, the proceeds from the sale and the investment delivery fee are debited from the account. Once the operation is shown as completed, the client should expect the Bitcoin, Ether, or Tether funds to be delivered to his/her registered blockchain address.
The investment delivery fee is 30 CHF.
The account to be used for charging the delivery fee should be selected by the client. It should contain the full amount of the fee to be charged.
An alternative to using fiat funds on your MCA account to open an investment position in Bitcoin (BTC), Ether (ETH) or Tether (USDT) is to send physical cryptoassets.
Supported coins and tokens:
Alternatives such as BNB chain or layer 2 blockchains are not supported.
To get access to this option one will need to pass through the blockchain withdrawal address declaration procedure, which also includes Message signing. No need to pass the procedure if the address has been successfully declared previously.
The blockchain investment deposit can be initiated through the "Invest from blockchain" function under the Investments section of the account and is executed as follows: first, the client is asked to declare the amount of BTC, ETH or USDT to be deposited as funding for the investment position. A unique deposit address is generated for every BTC, ETH or USDT investment deposit operation. Once BTC, ETH or USDT funds arrive in the deposit address, they are automatically converted to the investment reference currency of the account and BTC, ETH or USDT investment gets automatically purchased right after.
The blockchain investment deposit is free of charge (you still bear the blockchain transaction fees, though). However, the standard fees for investment instrument purchase apply.
The resulting Bitcoin, Ether or Tether investment can be closed at any time in any of the two standard ways: by selling the investment or by requesting its delivery to the blockchain.
Dukascoin (DUK+) is ERC20 token based on Ethereum smart contact for the first time in the world issued by a regulated bank, Dukascopy Bank.
All up-to-date commissions can be found here.
Dukascoins can be bought and sold on the Marketplace, an internal bulletin board made up of Multi-Currency Account holders. As an alternative, Dukascoins can be exchanged to BTC and USDT on ZBX, the bank's partner crypto exchange. Moreover, Dukascoins can be transferred to your Ethereum wallet in blockchain or to another Multi-Currency account holder. Finally, Dukascoins can be placed on a reward deposit.
Primarily, Dukascoins can be earned by becoming a referrer, person inviting friends that would open a Multi-Currency Account. Secondly, the bank provides an opportunity to put Dukascoins on a deposit for a defined period of time after which you will be able to receive your deposit back with an accumulated fiat or crypto reward. In addition to that, customers are offered Big Fish and Fat Catz reward programs.
Fat Catz is a name for a customer entitled to a reward from the bank for having the monthly average balance equal to or larger than 10 000 Dukascoins. More information can be found here.
Big Fish is a name for a customer who has current Stake and entitled to a one-time reward from the bank for inviting a friend who subsequently will open MCA and allocate Stake. More information can be found here.
If you use web application, go to Dukascoins section.
If you use the Swiss Bank mobile application, go to Dukascoins and press on Full list.
If you use Dukascopy Connect 911 mobile application, click on Bank and then press on the two vertical arrows in the bottom left corner.
To acquire or sell Dukascoins select the preferred lot and enter the amount you want to buy or sell.
First, you need to make sure that your Ethereum wallet is ERC20 compatible.
Second, you need to enter the DUK+ smart contract address 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 into the correspondent field of your wallet.
Afterwards, please prepare your blockchain wallet address to be ready to paste it in the special form provided in your client's area:
Once this is done, type in the desired amount of coins to deposit. You will get the blockchain address, provided by Dukascopy, where to transfer Dukascoins. Copy it and paste in the transaction entry form of your wallet. Save (copy) the transaction hash (TxHash) after it is successfully confirmed (processed) on blockchain and paste it into the form provided in the application.
First, you need to make sure that your Ethereum wallet is ERC20 compatible.
Second, you need to enter the DUK+ smart contract address 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 into the correspondent field of your wallet.
Afterwards, please prepare your blockchain wallet address to be ready to paste it in the special form provided in your client's area:
Once this is done, type in the desired amount of coins to deposit. You will get the blockchain address, provided by Dukascopy, where to transfer Dukascoins. Copy it and paste in the transaction entry form of your wallet. Save (copy) the transaction hash (TxHash) after it is successfully confirmed (processed) on blockchain and paste it into the form provided in the application.
If you use web application, go to Dukascoins section and click on Send coins.
If you use the Swiss Bank mobile application, go to Dukascoins section and click on Send coins.
If you use Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Dukascoins and then Send Dukascoins.
If recipient's phone number was indicated correctly, transfer will be executed instantly.
Order creation on the internal marketplace is available to customers whose Dukascoins turnover reached 500 DUK+.
Please make sure that the amount of Dukascoins you want to buy / sell meets the minimum trade size (in EUR) which can be checked here.
Also make sure that the order you want to execute is not Fill or Kill (FoK). This type of order can be executed in full only in contrast to ordinary orders that can be filled in many parts.
If the error still persists, please write us in the chat or send an email.
To find Dukascoins in a crypto wallet with support for Ethereum and ERC20 tokens, enter the contract address DUK+ 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 in the corresponding field of your wallet.
Dukascopy Connect 911 is official application developed by Dukascopy Bank. The application allows you to chat with your friends as well as open and manage your Multi-Currency Account.
Proceed to Settings section and choose Set Language.
If you were blocked by the 911 Connect team, then you have violated one of the rules of the user agreement. If you do not agree with the administration, we ask you to contact via support chat.
Press on the selected user avatar, then press on the plus sign in the bottom left corner and choose Send money. Enter the amount and currency you want to send as well as the debit account.
For the first friend you invite, you will receive 10 DUK+ if they make a first deposit equivalent to 100 USD in the first three months after their account approval.
You will receive an additional 5 DUK+ for every other invited friend who fulfils the same conditions.
In addition to the standard 10 Dukascoins for the first friend and 5 Dukascoins for every other friend (who meet the incoming deposit turnover requirement), you will receive 50 EUR for every referral which generates a minimum of 5000 USD or the equivalent turnover in investments in the first six months after account opening.
You can access your unique referral link after you open your Multi-Currency Account. To get the link, open the Dukascopy Connect 911 application and go to the referral program section in application settings.
You can enter the referral code after your first login to the Dukascopy Connect 911 application or during the account opening process.
It is only possible to enter the referral code after your first login to the Dukascopy Connect 911 application or during the account opening process.
You will receive a reward after your referral opens the Multi-Currency Account and deposits 100 USD or equivalent in the first 3 month after their account is approved.
Your referral program statistics are located in the Dukascopy Connect 911 application. Visit the referral program section in application settings to view your referral program results.