FAQ

Swiss Bank Account

Dukascopy Bank is highly safe and secure, as we use the SSL cryptographic protocol, which ensures full security and privacy of communication. Moreover, in order to guarantee additional safety, we use SMS verification method to ensure that only the account holder is able to use the service.

Account opening is free of charge.

At the moment, cards (provided by MasterCard) linked to a Swiss bank account are only available at Dukascopy Payments SIA (EU), an European subsidiary of Dukascopy Bank. To order such card, log in to your personal area and click on your name in the upper corner. Near the “Payments” logo click on the “Connect” button, select “Create account” and follow the instructions.

Registration

  • Go to https://www.dukascopy.bank/swiss/, click “Open account” and proceed further
  • After filling in the registration form, you shall receive an invitation to video identification (make sure to have all the necessary documents at your disposal - instructions will follow).

Please contact our Support Service: +41 22 799 48 59; [email protected]

My Account

Click on your name in the upper corner and choose "Change Password". Type in the current password and choose a new one in line with security requirements.

Click on "Forgot?", enter your e-mail and phone number and follow the instructions to reset the password.

Please contact our Support Service: +41 22 799 48 59; [email protected]

Click on your name in the upper corner. There you can find account limits and account information.

To do this you need to contact our Support Service: [email protected]

* Dukascopy Payments SIA (EU), Riga

Click on your name in the upper corner; near the “Payments” logo click on the “Connect” button.

  • If you already have an account with Dukascopy Payments Europe, click on “Link existing account” and enter your account number in Dukascopy Payments Europe.
  • If you do not have an account with Dukascopy Payments Europe, click on “Create account” and follow the instructions.

Deposit

You can deposit funds on Dukascopy Bank accounts via credit cards, bank transfers under your name including from other Dukascopy Group accounts.

If you use the "Bank Transfer" option, your deposit generally takes up to 3 business days to reach your Dukascopy Bank account, however, it might take longer depending on your bank location country. If your preferred deposit type is "Credit Card" or "Linked Card", funds are generally deposited immediately (Dukascopy Bank cannot and does not guarantee that deposits via cards are always instant).

Dukascopy Bank accepts deposits in the following currencies: EUR, USD, GBP, CHF, AUD, CAD, JPY, PLN or RUB through “Bank Transfer”, “Payment Card” or “Linked Card”. If you deposit in other currencies, you should know that your money will first be converted into the currency of your account (a conversion fee will be charged) and that such deposit is possible only via internationally accepted cards.

Transfer

Yes. A mobile phone number is all you need to make money transfers. However, the recipient will be able to use these funds only in case he/she opens a Dukascopy Bank account within a 30-day period.

Please contact our Support Service: +41 22 799 48 59; [email protected]

No. Money will return to your account only if the recipient does not accept it within 30 days.

Find the details of the payment in the "History" section in Dukascopy web/mobile application and check its status.

A commission of 1% (maximum 1 EUR) is applied to each money transfer from one Dukascopy Bank account to another Dukascopy Bank account.

Withdrawal

You can withdraw money from your Dukascopy Bank account in the following currencies: EUR, USD, CHF, GBP, JPY, AUD, CAD, PLN or RUB.

A withdrawal generally reaches a card in your name instantly and generally takes up to 3 business days to reach a bank account, but it can take longer depending on your bank location.

Go to the "Withdrawal" section in Dukascopy web/mobile application and select "Dukascopy Bank/Europe" as a withdrawal type, enter the amount, an account and a sub-account number and click "Continue".

The fee schedule of Dukascopy Bank is available at https://www.dukascopy.com/swiss/english/about/fee-schedule/

Please make sure you have enough money in your accout or payment card, otherwise contact our Support Service: +41 22 799 48 59; [email protected] to resolve this issue.

Linked Cards

To link a card you need to proceed to the "Cards" section and choose the "Connect New Card" option. Fill in the card's details in the mandatory fields and click "Submit".

Before verifying your card, make sure that you have sufficient funds on your account as we will make a small charge to your card. Check your bank statement for the charge or the 5 digit code in reference of the charge. Verify the card by entering charged amount or the 5 digit code. The charge will be refunded to your bank account.

A card will not be linked in two cases:

  • If you enter wrong verification code (therefore, before every single verification we suggest you double check the charged amount or the 5 digit code).
  • If you do not have sufficient funds on your account (charged amount may vary but it will not exceed 2 EUR).

After a successful verification, the card may be held on for an internal review. In this case, we suggest you to contact our Support Service at [email protected] and clarify the reason.

No, you can link only cards under your name.

Our charge on withdrawal to your cards is 2.2 CHF + 2% or equivalent in other currencies. Follow this link for more information: https://www.dukascopy.bank/swiss/fees-limits/

In case the issuer of your card does not support this type of transaction, the withdrawal will be denied and the commission will not be charged.

The maximum withdrawal value in a single transaction is 2,200 USD (or currency equivalent). Moreover, we suggest that you inquire your issuing institution about your card online limits.

Fees and Limits

You can find withdrawal, load and other fees in the “Fees & Limits” section on the Dukascopy Bank website.

You can find withdrawal, load and other limits in the “Fees & Limits” section on the Dukascopy Bank website.

Other

Please make a request at [email protected]