A Swiss bank account allows you to make and receive money transfers globally to and from other users of the bank. Account opening is free of charge. All you need to know to make money transfers within the system is a mobile phone number.
Dukascopy Bank is highly safe and secure, as we use the SSL cryptographic protocol, which ensures full security and privacy of communication. Moreover, in order to guarantee additional safety, we use SMS verification method to ensure that only the account holder is able to use the service.
Account opening is free of charge.
Yes, you can order a debit plastic card provided by VISA. In order to do that, log in to your personal area, go to "Cards" section and click on "Issue new prepaid card".
Click on your name in the upper corner and choose "Change Password". Type in the current password and choose a new one in line with security requirements.
Click on "Forgot?", enter your e-mail and phone number and follow the instructions to reset the password.
Click on your name in the upper corner. There you can find account limits and account information.
To do this you need to contact our Support Service: [email protected]
* Dukascopy Payments SIA (EU), Riga
Click on your name in the upper corner; near the “Payments” logo click on the “Connect” button.
You can deposit funds on Dukascopy Bank accounts via credit cards, bank transfers under your name including from other Dukascopy Group accounts.
If you use the "Bank Transfer" option, your deposit generally takes up to 3 business days to reach your Dukascopy Bank account, however, it might take longer depending on your bank location country. If your preferred deposit type is "Credit Card" or "Linked Card", funds are generally deposited immediately (Dukascopy Bank cannot and does not guarantee that deposits via cards are always instant).
Dukascopy Bank accepts deposits in the following currencies: EUR, USD, GBP, CHF, AUD, CAD, JPY, PLN or RUB through “Bank Transfer”, “Payment Card” or “Linked Card”. If you deposit in other currencies, you should know that your money will first be converted into the currency of your account (a conversion fee will be charged) and that such deposit is possible only via internationally accepted cards.
Yes. A mobile phone number is all you need to make money transfers. However, the recipient will be able to use these funds only in case he/she opens a Dukascopy Bank account within a 30-day period.
No. Money will return to your account only if the recipient does not accept it within 30 days.
Find the details of the payment in the "History" section in Dukascopy web/mobile application and check its status.
A commission of 1% (maximum 1 EUR) is applied to each money transfer from one Dukascopy Bank account to another Dukascopy Bank account.
You can withdraw money from your Dukascopy Bank account in the following currencies: EUR, USD, CHF, GBP, JPY, AUD, CAD, PLN or RUB.
A withdrawal generally reaches a card in your name instantly and generally takes up to 3 business days to reach a bank account, but it can take longer depending on your bank location.
Go to the "Withdrawal" section in Dukascopy web/mobile application and select "Dukascopy Bank/Europe" as a withdrawal type, enter the amount, an account and a sub-account number and click "Continue".
The fee schedule of Dukascopy Bank is available at https://www.dukascopy.com/swiss/english/about/fee-schedule/
To link a card you need to proceed to the "Cards" section and choose the "Connect New Card" option. Fill in the card's details in the mandatory fields and click "Submit".
Before verifying your card, make sure that you have sufficient funds on your account as we will make a small charge to your card. Check your bank statement for the charge or the 5 digit code in reference of the charge. Verify the card by entering charged amount or the 5 digit code. The charge will be refunded to your bank account.
A card will not be linked in two cases:
After a successful verification, the card may be held on for an internal review. In this case, we suggest you to contact our Support Service at [email protected] and clarify the reason.
No, you can link only cards under your name.
Our charge on withdrawal to your cards is 2.2 CHF + 2% or equivalent in other currencies. Follow this link for more information: https://www.dukascopy.bank/swiss/fees-limits/In case the issuer of your card does not support this type of transaction, the withdrawal will be denied and the commission will not be charged.
The maximum withdrawal value in a single transaction is 2,200 USD (or currency equivalent). Moreover, we suggest that you inquire your issuing institution about your card online limits.
You can find withdrawal, load and other fees in the “Fees & Limits” section on the Dukascopy Bank website.
You can find withdrawal, load and other limits in the “Fees & Limits” section on the Dukascopy Bank website.
Connect 911 is a unique messenger developed by Dukascopy Bank that enables numerous people around the world to chat, make calls and ask each other questions. The most active users will be rewarded for original answers and participation in various challenges from their friends.
The app is available for both iPhone and Android platforms.
If you opened account under the new phone number, then payments from the app will not be completed.
However, if you decided to change your mobile phone number after you had opened an account with Dukascopy Bank, all pending transactions will be successfully completed.
In order to open mobile current account you need to fill the registration form on Dukascopy Bank website and complete a short video-identification. For the last step, you will need an identification document with machine-readable zone.
If these steps have been completed successfully, the account will be opened within one hour. In case our legal department required additional information from your side, you will be notified by an email.
Connect 911 offers its users a unique opportunity to ask questions and earn money for the most original and creative answers. The community itself selects the best answer, for which the winner gets rewarded commensurate with its rating.
Prize money are automatically transferred to Dukascopy mobile current account from Connect 911 account every week.
If your mobile current account is not opened yet, the reward will be accumulating in the app. Once you open the current account, the accrued funds will be transferred to you.
Rating is an indicator of how active and successful in answering questions user is. Initially each user gets the rating of CHF 0.3.
Based on a user`s activity the rating can be increased. In case of uniform, rude or inappropriate answers, which do not comply with community rules, moderators of the app reserves the right to lower a user`s rating or block his account.
If you did not receive earned funds within one week, describe the problem and send a request to [email protected] or support chat.
Please, note that all rewards for correct answers and referral programs are processed only after administration’s verification.
Please make a request at [email protected]