常问问题

多币种账户

Dukascopy Bank is regulated by the Swiss Regulator FINMA as a bank and a securities dealer. Clients' deposits booked at the Head Office of the bank in Switzerland are therefore insured up to CHF 100'000 per client.

Multi-currency account is available to persons over 14 years old, though there is a need to be an adult to get access to full account functionality.

The account can be opened worldwide except for residents of the following countries / regions:

Abkhazia, Crimea, Cuba, Comoros, Donetsk People's Republic, Iran, Japan, Luhansk People's Republic, Myanmar, Nagorny Karobakh, North Korea, Somalia, South Osetia, South Sudan, Sudan, Syria, Transnistria, United States of America, Venezuela.

多币种账户不收取任何开户费和账户管理费。

Multi-Currency Account can be accessed using three different means:

Account opening

To open Multi-Currency Account go to the Bank section and follow instructions described in a road-map. You will be required to fill out registration form, make an initial deposit and pass video-identification.

An account opening procedure, in total, usually takes several business days. Once your account is approved, you will receive an SMS notification and email.

To open an account you will need to have a document (passport / ID card) that contains a machine readable zone (MRZ) and visible security features. If your document does not contain MRZ zone you can send a certified copy of your document via regular post to our head office in Geneva.

There is no need to fill out a new registration form, just notify bank employee about it during the video-identification.

Please fill out registration form again.

Video-identification is a short video call with a bank employee that in accordance with a Swiss law represents a substitute of traditional face-to-face account opening procedure in bank premises.

Make sure that you have a stable internet connection, the mobile application is allowed to use camera and microphone and there are no other people near you. Once this is done, prepare your document (passport / ID card) with a machine readable zone (MRZ) and visible security features, write in the chat that you are ready and follow the instructions of the bank employee.

During the call you will be asked a number of clarifying questions and be taken a few photographs of you and your document. This whole procedure is needed confirm your identity, i.e. to make sure that the person opening an account is actually you.

By default, video-identification is being held in English. If you wish to pass video-identification in other language (French, German, Arabic, Chinese, Hungarian, Italian, Japanese, Polish, Spanish, Portuguese, Slovenian, Slovak and Ukrainian) leave a request in the chat to arrange with the bank employee an exact date and time of the call.

Please double-check that you have a stable internet connection and notify bank employee that you are ready to start again.

There is a need to wait a few business days for completion of the account opening. Once your account is approved you will receive an SMS notification and email.

To open trading account:

  • if you use web application, go to Investments section, press on Add trading account button and fill in the questionnaire.
  • if you use Dukascopy Connect 911 mobile application, press on Bank, then press on plus sign in the lower left corner and select Open trading account.

The option is available only if Multi-Currency Account's balance is equal to or greater than 1 000 USD.

Once the request is being processed you will be contacted by bank employee.

我的帐户

在登录页面点击忘记了?按钮,输入您的电话号码和电子邮箱并按照说明进行操作。

点击右上角您的名字,选择更改密码。输入当前密码,然后建立一个符合安全要求的新密码即可。

Please indicate the data you want to update, the reason of the update and send us a corresponding request via chat or email.

账户对账单表示特定时间段内在特定银行账户上发生的交易摘要。

如果使用网络应用程序,请选择对账单部分。

如果您使用瑞士银行移动应用程序,请单击账户部分中的任何可用子账户。

如果您使用杜高斯贝连接移动应用程序,请按银行,然后按左下角的加号符号,选择账户操作 ,然后显示所有账户,然后选择任何现有的子账户。

“历史记录”部分包含账户持有人进行的并按时间顺序排列的所有操作列表,而报表允许查看特定货币账户上的交易列表。

除此之外,即使对账单等于零,账户对账单也会计算并显示期初和期末余额以及借方和贷方周转额。

账户对账单中包含的所有信息都可以以 .pdf .csv 格式下载。

要访问您的多币种账户,您需要经过两步验证,包括输入密码和安全码。

在任何情况下杜高斯贝银行员工或任何其他人不可能要求您披露密码和安全码。

当您尝试将支付卡链接到您的多币种账户时,也会应用同样的规则。在某些情况下,杜高斯贝银行可能会要求您发送该卡的照片,以确保您是真正的持卡人。

但是,杜高斯贝银行唯一有权要求的数据是(a)卡号的首尾四位和卡上的(b)名称。

在任何情况下,杜高斯贝银行的员工或任何其他人都不能要求您提供完整的卡号和CVV / CVC代码

如果有人(以任何借口)在杜高斯贝连接911移动应用程序或任何其他外部资源中与您联系,并要求告诉/发送您的密码,安全代码或卡数据,请立即告知我们这种情况。

账户限额

多币种账户有两个限制额度:

  • 季度存款限额
  • 总存款限额

季度存款限额是指一个季度内可存入您的多币种账户内的最大金额。该限额不适用于您在杜高斯贝银行账户之间的转账。

在开户的最初阶段,您的额度取决于两个因素: (1)您居住的国家/地区和(2)您的职业状态。

您的额度是由每三个月一计算的,每个季度重新计算额度的日期分别是1月1日,4月1日,7月1日和10月1日。

请注意,一个大额交易或多个小额交易可达到同样的限额。

账户总存款限额是指在一定时间段内您可以在账户中存款的最大金额

初始默认情况下您的账户总存款额度为5万美元

要提高一个或两个限额,您需要通过聊天室或电子邮件向我们发送相应的请求。

在您可以证明已验证的每月收入的情况下,可以提高季度传入限额。在这种情况下,限额的大小将等于您已验证的每月收入的450%。

在您设法证明可以将要求的金额放入您的账户的情况下,可以提高账户余额的限额。在这种情况下,限额的上限可以提高到100'000美元。

如果您使用网络版应用程序,请单击右上角的名称,然后选择您的账户限制

如果您使用瑞士银行移动应用程序,请单击左上角的汉堡菜单,然后选择限制

如果您使用杜高斯贝连接 911移动应用程序,请单击银行,按左下角的加号并选择账户限额

付款操作

General information

可以使用多种付款方式将资金存入您的多币种账户/从其中提款:

  • 普通银行转账
  • 从您的个人支付卡转账
  • 从与您的账户关联的支付卡中转账
  • 从杜高斯贝卡转账
  • 从Skrill账户转账
  • 从Neteller账户转账

电汇通常会在几个工作日内处理,具体取决于您的银行所在国家/地区。

通过关联卡杜高斯贝卡进行的付款会立即执行。

通过 Skrill Neteller 进行的操作同样适用,除非它们已经触发了传入的季度限制。

多币种账户持有人可以从第三方银行账户上进行汇款操作。但是合规部门可能会要求您提供额外信息证明您与第三方的关系以及汇款原因。

可以在此处找到多币种账户的费用表。

Bank transfer

If you use web application, go to Deposit and select Bank transfer.

If you use the Swiss Bank mobile application, click on Deposit and select Bank transfer.

If you use the Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Load money (Deposit) and then Bank transfer.

The opened payment form will display transfer instruction depending on the currency you want to make payment in.

As such, payment can be completed by indicating destination bank only. However, it is strongly advised to add intermediary bank if it is indicated in payment instructions to avoid excessive costs and prolongation of the processing time.

To receive a copy of SWIFT message please send us corresponding request via chat or email.

SEPA is a name for cross-border EUR-denominated bank transfers. According to the European Union regulations, transfers between two bank accounts being part of SEPA should be qualified as a local transfer in terms of cost. To make such transfer destination bank must be located in one of SEPA countries and be part of this system. The up-to-date list of SEPA members can be checked here.

SIX is a company owned by more than a hundred financial institutions that, among other things, processes CHF-denominated bank transfers. By analogy, to make such transfer destination bank must be located in Switzerland and be part of this system.

Bank transfer processing by Dukascopy Bank takes up to two working days. Once the payment has been processed, it cannot be cancelled.

The length of wire transfer processing may vary substantially depending on the number of corresponding banks between sending and beneficiary banks, presence of weekends or holidays and whether payment form was filled correctly. If the funds were not received in reasonable time period, Dukascopy Bank may launch an investigation to find out where the funds have stucked.

Linked cards

要每次从付款卡向/从付款卡转移资金,您将需要在表格中填写卡的详细信息。为了简化和加快此操作,您可以将付款卡链接到您的“多币种账户”。完成此操作后,您就可以到选定的卡或从选定的卡进行单击转移。

如果使用网络应用程序,请选择,然后按连接新卡

如果您使用瑞士银行移动应用程序,请转到,点击关联,然后按右上角的加号标志角落。

如果您使用杜高斯贝连接911移动应用程序,请单击银行,按左下角的加号符号,选择卡操作,然后选择关联卡

在必填字段中填写卡的详细信息,然后点击继续

将卡添加到“多币种账户”后,需要进行验证。换句话说,杜高斯贝需要确保是真正的持卡人。

要证明您需要访问发卡行的电子银行,请打开银行对账单并查找由杜高斯贝进行的预订。之后,您需要返回到网络或移动应用程序,选择相应的卡并输入收费金额或五位数代码。费用将退还至您的银行账户。

完成此操作(前提是卡还通过了合规部门进行的其他内部验证),卡的状态将更改为有效,并且可以使用。

一般来说,卡无法链接到您的多币种账户有以下三个原因:

  • 资金不足(杜高斯贝将在您的卡上保留最多2欧元)
  • 验证代码错误(请仔细检查收费金额或五位数代码)
  • 发卡机构不支持此功能

Payment service providers

Skrill 是一个支付和货币转账系统,其特点是低成本内部转账。

Neteller is also a payment system mainly used to transfer money to and from merchants.

为了允许在多币种账户和Skrill / Neteller之间转移资金,杜高斯贝需要确保两个账户都属于同一个人。如果某些数据不匹配,杜高斯贝将通过电子邮件与您联系,并要求您提供其他说明。在杜高斯贝完成验证之前,多币种账户和Skrill / Neteller之间的转移将被暂时禁用。

杜高斯贝仅允许将资金转移到一个经过验证的Skrill / Neteller账户。如果您输入了错误的电子邮件地址,请联系我们的支持团队。

Transfers from your Skrill account to Multi-Currency Account can be made in AUD, CAD, CHF, EUR, GBP, PLN and USD.

Transfers from your Neteller account Multi-Currency Account can be made in AUD, CAD, CHF, EUR, GBP, JPY, PLN, RUB and USD.

Transfers from your Multi-Currency Account to your Skrill, Neteller account can be made in EUR only.

Instant money transfers

多币种账户持有人可以进行两种内部转账:

  • 使用他的电话号码作为指针来立即转账到其他多币种账户持有人
  • 转账到我的其他杜高斯贝银行账户(例如,多币种账户,交易,二元期权等)

如果您使用网络应用程序,请选择汇款部分。

如果您使用瑞士银行移动应用程序,请单击账户页面上的发送按钮。

如果您使用杜高斯贝连接911移动应用程序,请单击银行,按左下角的加号并选择汇款

要进行即时转账,您只需知道其他多币种账户持有人的电话号码即可。交易会立即处理,不会触发入金限额。

请注意,有一个选项可以使用发送方应创建并传达给接收方的代码来保护这种汇款。除非接收方输入安全密码,否则交易将保持为待处理状态。

Trading accounts

当前,此选项仅在网络应用程序中可用。

要将资金转入您在杜高斯贝银行的其他账户(例如交易,二元期权,经常账户等),您需要在首页其他账户部分 >页面。然后将鼠标移至其中一个账户,然后点击内部转账。之后,分别选择借方(来自)和贷方(至)账户。

汇款到杜高斯贝欧洲公司的交易账户应以普通电汇方式执行。

在打开的银行转账表格中:

  • IBAN码或账号字段应填写杜高斯贝欧洲IBAN码
  • BIC码 / SWIFT码 字段应填写杜高斯贝欧洲BIC码 / SWIFT码
  • 个人/账单信息部分应填写杜高斯贝欧洲名称和地址
  • 付款说明字段应填写您的姓名,账户和子账号(例如John Johnson,1032256.0201USD)

杜高斯贝卡

Order and delivery

杜高斯贝卡分为虚拟卡和实体银行卡(Visa和万事达)两种, 您可以申请以下四种主要货币的虚拟卡或者实体银行卡:美元,英镑,欧元和瑞士法郎。

Virtual cards represent the same functionality and the level of security as plastic ones except that they are not physically produced. Primarily, virtual cards are designed to ease and fasten online payments. On the other hand, possibility to link virtual cards to Apple Pay and Samsung Pay makes them a full substitute of plastic cards that compared to the latter are more difficult to steal or lose.

如果您使用网络应用程序,请转到部分,然后按发出旧的预付卡

如果您使用杜高斯贝连接移动应用程序,请按银行,然后按左下角的加号符号,选择卡操作 并选择订单卡

如果您使用瑞士银行移动应用程序,请转到部分,然后按右上角的加号标记。

You can order one virtual / plastic card in each of the presented currencies (American Dollars, British Pounds, Euros and Swiss Francs) of each card brand (Visa and Mastercard).

否,除以下国家/地区的居民外,任何多币种账户持有人都可以订购该卡:

阿富汗,美属萨摩亚,澳大利亚,波斯尼亚和黑塞哥维那,布隆迪,加拿大,中非共和国,圣诞节岛,科科斯群岛,古巴,刚果民主共和国,朝鲜民主主义人民共和国,也门民主共和国, 厄立特里亚,埃塞俄比亚,关岛,几内亚,几内亚比绍,希尔德和麦当劳群岛,伊朗,伊拉克,科特迪瓦,日本,黎巴嫩,利比里亚,马来西亚,缅甸,瑙鲁,纽埃群岛,诺福克岛,北马里亚纳群岛,巴基斯坦,巴勒斯坦, 波多黎各,卢旺达,萨摩亚,圣马力诺,索马里,南苏丹,苏丹,叙利亚,梵蒂冈,瓦努阿图,委内瑞拉,乌干达,美利坚合众国,美国本土外小岛屿,也门,津巴布韦。

卡的交付时间取决于您所居住的国家/地区。通常,卡的交付需要几个星期。

如果您的居住地址已更改,或者您希望将卡发送到另一个地址(例如,公司地址),请通过聊天室或电子邮件向我们发送相应的请求。

很遗憾,此选项目前不可用。

该卡将通过挂号信发送,并由瑞士邮政进行交付。视目的地国家/地区而定,这封信可能是邮递员直接寄给您的,或者您需要在当地的邮局领取。

如果您想接收发卡跟踪号,请通过聊天室或电子邮件向我们发送相应的请求。

Activation and usage

如果您使用网络版应用程序,请转到部分,选择您订购的卡片,然后按激活

如果您使用瑞士银行移动应用程序,转到部分,选择订购的卡,然后按激活

如果您使用杜高斯贝连接911移动应用程序,按银行,然后按左下角的加号符号,选择卡操作,然后选择订购的卡。

然后,在弹出窗口中输入4位数字的激活码(卡上的9-12位数字)以激活卡。您将在一分钟内收到带有 6位数PIN码的短信。

请注意,根据国家和移动运营商的不同,带有PIN码的短信可能无法到达。第一次尝试。在这种情况下,请登录网络版应用程序,转到部分,选择卡,然后按重新发送PIN码 。如果问题仍然存在,请通过聊天室或电子邮件与我们联系。

您可以在此处找到更多详细信息。

您可以在看到Visa或Mastercard接受标记的任何地方进行在线购买和商店购买。

所有关于卡费的信息均可在此处找到.

Dukascopy card is allowed to be replenished from your Multi-currency account only.

首先,请检查您的国家/地区是否在支持Apple Pay的列表中。

p>在iPhone(苹果)上打开钱包应用,然后按右上角的加号标志并扫描卡。请按照说明进行操作,并填写所有必需的信息。

然后,输入一个安全码,该安全码将以短信形式发送到您的手机上,或者拨打最后一步显示在屏幕上的号码。

打开手机上的 Samsung Pay 应用,进入菜单,选择,选择添加卡,然后 请按照说明进行操作。

杜高斯贝卡只能链接到Apple Pay和Samsung Pay(不支持Google Pay,Fitbit Pay,Garmin Pay,Swatchpay等服务)。

是的,塑料卡允许您进行非接触式付款。

请注意,每日限额可能会因国家/地区而异,在某些特殊情况下,取决于终端和商家,PIN码在任何情况下都会被请求。

是的,杜高斯贝卡符合3-D安全,是处理在线支付过程中的另一层安全保护。

要进行3-D安全付款,必须满足两个条件:

  • 商家必须使用Visa Secure /万事达卡身份检查™ 服务
  • 您需要从发卡行(Cornèrcard) 接收通过短信发送到手机的六位数验证码,并将其输入付款表格

如果您未收到短信,请致电+41 91 800 41 41随时(24h)与发卡机构的帮助热线联系

如果使用网络版应用程序,请转到部分,然后选择相应的卡。

如果使用杜高斯贝连接移动应用程序,请按银行,然后按左下角的加号符号,选择卡片操作,然后选择历史记录

如果您使用瑞士银行移动应用程序,请转到部分,然后选择相应的卡。

Security

是的,只要您位于瑞士的ATM上,就有机会更改自己的六位数PIN码。该选项在其他国家/地区不可用。

为确保未授权人员无法使用该卡上的资金,请登录网络或移动应用程序,找到对应的卡并选择临时冻结卡功能。

停用卡后,只能将资金提取到您的MCA账户中。您还可以选择解除阻止或永久阻止该卡。

要永久阻止该卡,请与我们联系。只有当您当前的卡被永久冻结时,才可以使用相同的货币重新订购新卡。

Si desea bloquear permanentemente la tarjeta, envíenos la solicitud correspondiente por chat o correo electrónico.

Common issues

Standard delivery is performed by the postal service. Depending on the rules of post service of the corresponding destination country the letter with the card can be delivered directly to the address you have indicated or left at your local post office.

For Europe, card delivery usually takes up to ten days while for other regions the time of delivery can vary from two to four weeks.

Express delivery is performed by UPS shipping company. The letter with the card is delivered directly to the address you have indicated. If there is no one available when the courier arrives to deliver your parcel he will contact you by phone to negotiate place and time of a second delivery.

For Europe, the delivery usually takes several days while for other regions the time of delivery can take up to two weeks.

To better monitor the status of delivery, log in to your web / mobile application, go to Cards section, select the ordered card and press on Track delivery.

If one of these situations occurs, please check the following factors and try again:

  • Is the mobile phone number correct? (to be checked in MCA web or mobile application)
  • Has the mobile phone enough storage memory?
  • Are SPAM filters switched off?
  • Is the flight modality switched off?
  • Is the phone allowed to receive international SMS?
  • Is your SIM-card prepaid? If this is the case do you have enough availability in order to get SMS from abroad?

If the problem still persists, please send us the corresponding request via chat or email by additionally indicating your mobile phone type as well as name and country of your phone provider.

Whenever you make a purchase, the merchant sends an authorization request to card issuer to debit your card. In several cases card issuer is rightful to refuse to authorize the transaction, for instance, if the area of activity of a merchant is not honoured (e.g replenishment of e-wallets or gambling) or merchant is established in a black-listed country. Sometimes an authorization request is being declined by international payment system (Visa, Mastercard and others) if the card had triggered their anti-fraud checks.

Each card transaction is processed in two steps: authorization plus clearing and settlement.

At first, merchant asks card issuer whether the card in question is valid to pay for the purchase. Card issuer check status, balance and expiry date of the card and, if everything is correct, reserves corresponding amount. This action is called authorization. If this step is completed, transaction will be assigned pending status.

After a few days, merchant prepares a bill and sends it to card issuer which debits previously reserved amount from your card and transfers it to the merchant. If card issuer does not receive a bill upon defined time period or it is received in an incorrect format, it will cancel authorization. This action is called clearing and settlement. Depending on the outcome, transaction status will updated either to completed, or declined.

So, if transaction is still pending there is a need to wait until transaction will be assigned a final status. Please note that each bank has its own time period for funds reservation (up to a month).

Quasi Cash transactions generally stand for a product or item that is representative of actual cash (such as traveler’s checks, foreign currency, casino chips etc.). Usually, transactions associated with betting and gambling are classified as quasi-cash. Please note that additional fee is applied to transactions falling under this category.

First of all, there might be several reasons why an ATM captured a card.

The card itself can be demagnetized, damaged, or unreadable. Alternatively, bank issuer can provisionally block the card if actions carried out on the card seemed to be suspicious.

In the meantime, an ATM can block the card if you exceeded the number of allowed attempts to enter a PIN code. Furthermore, a technical error on an ATM side can also be the reason of card block.

In some of these cases an ATM can print a cheque with a code that can be subsequently used to try to claim the card back. However, in the majority of cases there is no way other than to order a new card.

Due to technical reasons, a case might occur when ATM had refused to authorize cash withdrawal, yet the balance on the card was reduced.

To check whether the money were actually debited from the card, please monitor the status of the corresponding transaction until it changes from pending either to declined, or completed (please note that the process is automatized and might take from several days to two weeks).

If transaction was declined the money should be available again. If transaction was completed, please contact us to file an official claim in the name of the card issuer that will take steps to charge the money from ATM's bank back (this procedure might take up to forty five days).

For security reasons your card will be temporarily blocked if the PIN was entered incorrectly three times. To re-activate your card please send us the corresponding request via chat or email.

合作伙伴账户

除了获得最流行的加密货币的差价合约合约外,移动经常账户持有人还有机会在几家经过尽职调查并与杜高斯贝银行整合的公认加密交易所中购买基于区块链的加密资产。

主要优点是,在使用加密资产进行操作期间,资金将始终由受监管的瑞士银行(即您的多币种账户)安全保管。

瑞士加密货币交易所 (“ SCX”)是受监管的用于加密货币和区块链产品的交易平台,总部位于瑞士苏黎世。SCX提供比特币,以太币以及选定的付款和实用程序令牌的交易。该平台受SRO / VQF的监管,旨在为这些产品提供安全,高质量和透明的访问。 SCX根据瑞士的质量和安全标准,为标准化,合法性和透明度做出了贡献。

ZBX 是在作为不受监管的环境中的马耳他注册的加密货币交易所,提供个人和机构交易。ZB.com通过ZBX交易所扩大其欧洲业务。ZB.com一直是世界三大交易所,每24小时的交易量为300-700M美元。 ZB.com将通过运行世界上最大的加密货币交易所之一的技术和专业经验来确保安全性。该交易所当前正在申请许可,以便能够列出安全令牌。ZBX的创始团队在传统金融服务,IT和加密货币领域拥有广泛而深入的经验。ZBX’的核心团队位于马耳他,瑞士,瑞典和中国。

要开始交易,您需要在杜高斯贝银行开设一个多币种账户,以及拥有一个公认的加密货币交易所之一的账户。

完成此操作后,您需要将您的合作伙伴加密货币交易所的账户和您的多币种账户相关联:

  • 访问合作伙伴交易所网站,注册并批准您的账户
  • 登录 到兑换’s平台,然后选择链接您的杜高斯贝账户
  • 使用您的杜高斯贝凭据进行授权
  • 签署授权书协议
在此之后有两个新的(欧元和瑞郎)子账户将被添加到您的多币种账户中。您可以在合作伙伴账户部分下的主页页面上找到它们。

这些子账户将仅用于在交易所上购买和出售加密资产。

在开始购买和出售加密资产之前,您需要通过使用所选的一种加密交易所把一些资金转移到您的账户上:

  • 请确保您的多币种账户上有必要的资金金额
  • 打开加密货币交易所的平台,打开 杜高斯贝资金部分,选择添加资金选项
  • 使用您的杜高斯贝凭据进行授权
  • 选择一个借记账户(您要从中转账的账户)和贷方账户(将资金转入的合作伙伴账户之一),输入金额,然后点击继续

事务完成后,您可以返回到交易所的平台,并查看所选合作伙伴账户的更新余额。

在您(a)将您的账户与一个公认的加密交易所的链接与您在杜高斯贝银行的多币种账户关联并且(b)为其中一个公认的加密交易所的账户充值之后,您就可以开始购买和卖出加密资产 :

  • 登录到加密货币交易所的平台
  • 导航至为货币提供加密货币买卖的部分
  • 在可用的付款方式之中选择 杜高斯贝银行

事务将通过使用您合作伙伴账户中存储的资金立即进行。

多币种账户

投资

除了法定货币的持有,兑换和转移外,多币种账户持有人还有机会投资于以下金融工具:贵金属,商品,指数和加密货币。

否,因为操作以获取最大1比1杠杆率的差价合约合约为前提。合约信息可以在此处找到。

差价合约(CFD)是金融工具的一种,其形式为投资者与工具提供者之间达成协议,以相互补偿基础资产价格的差异。

拥有差价合约可以使投资者在没有实际拥有证券的情况下获得全部收益并分担所有证券风险。此外,差价合约提供比传统交易更高的杠杆,并允许其所有者收取现金股息。

在进行购买之前,您需要同意有关证券交易特殊风险比特币法律安排的小册子,并选择参考货币。

这是一种预先选择的法定货币,必须使用投资工具进行所有操作。除此之外,所有资产的清算价值,预付款额和累计盈亏的报告也将以该货币显示。所有相关操作(股息,利息,补偿金)也应以该货币支付。

投资参考货币可以随时更改。但是,为此,您需要首先出售所有资产,然后才选择新的参考货币。

您可以在适当的时候出售它们以赚取利润,也可以将其发送给其他多币种账户持有人。

每个特定操作的盈亏计算为(开盘价-收盘价)*数量

16岁以下的多币种账户持有人没有资格购买或接收投资工具。

对购买和出售投资工具收取1%的标准佣金。

如果您拥有资产,则将根据以下公式在每个月底借记托管费:(日末投资账户余额之和/ 360)* 1%

如果账户中的事务(例如提款)没有足够的资金来支付应计的托管费,则后者将变为应付款项并立即收取。

如果您在除息日前一天,在除息日已卖出指数,或者在除息日后继续将其保留在余额上,则您有权获得股息。

股息金额的计算方式为合约金额*长期积分。第一个乘数应在除息日-1天使用。第二个乘数可以在此 日历中找到。

股息应在除息日+ 1天存入您的账户上。

Investment adjustment is a procedure of switching from one underlying futures contract to the other one since first is due to expire. During the switch the price of CFD contract is changing to price of the new underlying futures contract thus affecting all open position. To compensate the price difference an adjustment is being made on a monthly basis.

The adjustment is to be applied if you hold CFDs on Natural Gas and Brent Oil.

The adjustment is calculated as Balance * Long (USD) / 100.

Depending on the result, the adjustment amount will be either credited or debited from your investment reference currency account.

Dukascoins

General

Dukascoin (DUK+) is ERC20 token based on Ethereum smart contact for the first time in the world issued by a regulated bank, Dukascopy Bank.

All up-to-date commissions can be found here.

Dukascoins can be bought and sold on the Marketplace, an internal market made up of Multi-Currency Account holders. As an alternative, Dukascoins can be exchanged to BTC and USDT on SCX and ZBX, the bank's partner crypto exchanges. Moreover, Dukascoins can be transferred to your Ethereum wallet in blockchain or to another Multi-Currency account holder.

Primarily, Dukascoins can be earned by becoming a referrer, person inviting friends that would open a Multi-Currency Account. Secondly, the bank provides an opportunity to put Dukascoins on a deposit for a defined period of time after which you will be able to receive your deposit back with an accumulated fiat or crypto reward. In addition to that, customers are offered Big Fish and Fat Catz reward programs.

Fat Catz is a name for a customer entitled to a reward from the bank for having the monthly average balance equal to or larger than 15 000 Dukascoins. More information can be found here.

Big Fish is a name for a customer entitled to a one-time reward from the bank for inviting a friend who subsequently became a Fat Catz. More information can be found here.

Operations with Dukascoin

If you use web application, go to Dukascoins section.

If you use the Swiss Bank mobile application, go to Dukascoins and press on Full list.

If you use Dukascopy Connect 911 mobile application, click on Bank and then press on the two vertical arrows in the bottom left corner.

To acquire or sell Dukascoins select the preferred lot and enter the amount you want to buy or sell.

First, you need to make sure that your Ethereum wallet is ERC20 compatible.

Second, you need to enter the DUK+ smart contract address 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 into the correspondent field of your wallet.

Afterwards, please prepare your blockchain wallet address to be ready to paste it in the special form provided in your client’s area:

  • If you use web application, go to Dukascoins section and click on Coins withdrawal.
  • If you use the Swiss Bank mobile application, go to Dukascoins and click on Blockchain operations.
  • If you use Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Dukascoins, Blockchain operations and Withdrawal to my blockchain wallet.

Once this is done you will be able to transfer Dukascoins to your blockchain. Please note that transfer processing can take up to several business days.

First, you need to make sure that your Ethereum wallet is ERC20 compatible.

Second, you need to enter the DUK+ smart contract address 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 into the correspondent field of your wallet.

Afterwards, please prepare your blockchain wallet address to be ready to paste it in the special form provided in your client’s area:

  • If you use web application, go to Dukascoins section and click on Coins withdrawal.
  • If you use the Swiss Bank mobile application, go to Dukascoins and click on Blockchain operations.
  • If you use Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Dukascoins, Blockchain operations and Deposit from my blockchain wallet.

Once this is done, type in the desired amount of coins to deposit. You will get the blockchain address, provided by Dukascopy, where to transfer Dukascoins. Copy it and paste in the transaction entry form of your wallet. Save (copy) the transaction hash (TxHash) after it is successfully confirmed (processed) on blockchain and paste it into the form provided in the application.

If you use web application, go to Dukascoins section and click on Send coins.

If you use the Swiss Bank mobile application, go to Dukascoins section and click on Send coins.

If you use Dukascopy Connect 911 mobile application, click on Bank, then press on plus sign in the lower left corner, select Dukascoins and then Send Dukascoins.

If recipient's phone number was indicated correctly, transfer will be executed instantly.

Common issues

Order creation on the internal marketplace is available to customers whose Dukascoins turnover reached 500 DUK+.

Please make sure that the amount of Dukascoins you want to buy / sell meets the minimum trade size (in EUR) which can be checked here.

Also make sure that the order you want to execute is not Fill or Kill (FoK). This type of order can be executed in full only in contrast to ordinary orders that can be filled in many parts.

If the error still persists, please write us in the chat or send an email.

To find Dukascoins in a crypto wallet with support for Ethereum and ERC20 tokens, enter the contract address DUK+ 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 in the corresponding field of your wallet.

杜高斯贝Connect 911

一般

杜高斯贝连接911是一个使世界各地的许多人都可以聊天,拨打电话,互相问问题并参与朋友的各种挑战的信使。

您可以从App storeGoogle play下载应用程序。

一旦您在应用程序中获得了授权,我们建议您开设一个多币种账户,您将因参与挑战和其他用户对问题的回答而获得奖励。

要开立“多币种账户”,请点击银行部分,并按照说明进行操作(填写注册表格并通过视频验证)。

要开始使用多币种账户,您需要获取带有激活链接的短信和电子邮件。一旦合规部门验证了您的数据并批准了开户,便会发送短信和电子邮件。

(从您通过视频身份验证之日起)验证通常需要几个工作日。

请不要重复填写注册表。

要阅读一般条款和使用条款,请选择聊天部分,按右上角的 911 ,然后单击ⓘ按钮。或者,您可以直接点击链接

杂记

要找到促销代码,请转到设置,然后单击推荐计划。复制推荐代码并开始与您的朋友分享。

如果您想参加比赛,则可以直接从社交媒体获取促销代码,宣布比赛的人将在该社交媒体上发布促销代码。

请注意,促销代码仅在您开立多币种账户时可用。

更多信息可以在此处找到。

促销代码应在一个弹出窗口中输入,该窗口将在应用程序的首次授权期间显示。

请注意,仅当应用程序首次下载到设备时,才会显示此窗口。

为了获得推荐计划的奖励,被推荐人需要在应用程序的首次授权期间输入推荐代码。

但是,要获得所获得的奖励,推荐人和被推荐人都必须开设多币种账户。

杜高斯贝连接911为用户提供了一个机会,可以就任何感兴趣的主题提出有趣的问题,并从社区中获得具有创造性和有趣的答案。

要提问,请选择聊天部分,单击右上角的 911 按钮,按问新问题,然后按照说明进行操作。

首先,转到“ 设置”部分,并确保已启用了“ 社交”按钮。如果问题仍然存在,请从应用程序注销,将其关闭,然后再次登录。

Social activities

私人问题最多允许您收到七个不同的答案,而公共问题的答案数量是无限的。但是,后一种选择要求您提供货币奖励,该奖励将从您的多币种账户中收取。

如果您尚未开设“多币种账户”,则所获得的奖励将累积在应用程序中。一旦您开立“多币种账户”,累积的奖励将被转移到那里并可以使用。

所有随后的针对问题的付款将每周一次。奖励可以按照社区规则分部分支付。

By asking a private question, the application allows you to get up to seven different answers while the answer to a public question is available to an unlimited number of users. For answering public questions, the user will need to offer a small fee, which will be debited from his Multi currency account.

如果您在一周内没有收到所获得的奖励,请通过聊天室或电子邮件向我们发送相应的请求。

请注意,所有正确答案和推荐计划的奖励只有在经过管理员’的验证后才能处理。

p>等级(评分)是用户回答问题的积极程度和成功程度的指标。最初,每个用户的评分为0.2瑞士法郎。根据用户的活动,可以提高评分。

如果回答不统一,粗鲁或不合适,且不符合社区规则,则应用程序的管理员保留降低用户评分或阻止其账户的权利。

p>要查看您的评分,请首先进入设置部分,并确保已启用了显示评分按钮。评分将以星标形式显示在您的头像周围。

如果您回答了已提问20多个问题的用户的问题,您将仅获得您评分的五分之一作为奖励,因为杜高斯贝仅赞助前20个问题(所有新用户都可以通过头像旁边的 NEW(新) 图标来区分。

根据社区规则,禁止任何自我宣传。结果,共享外部链接的用户将会受到处罚或被禁止。

如果您看到头像上有红色皇冠的用户,则仅表示该人是2019年杜高斯贝佳丽大赛的参与者。如果您希望参加提供30万欧元奖金的比赛,请点击链接